To File A Complaint About Services

If you have a concern or complaint about services we provide, please call or write us.

GCRPC prohibits discrimination based on disability and will comply with the Americans with Disabilities Act (ADA). We also prohibit discrimination based on race, color, or national origin.

Victoria Transit Complaint Form
Title VI Complaint Form

Phone Number

361-578-8775 or toll free 1-877-538-6819

Mailing Address

Golden Crescent Regional Planning Commission
Victoria Transit/RTransit
1908 N. Laurent, Suite 115
Victoria, Texas 77901

Fax Number


What to Expect from GCRPC's Complaint Process

GCRPC strives to address all complaints promptly, usually within 72 hours. The complaint will be documented, investigated and a follow up phone call or written communication outlining our findings will be conducted.

If the Complaint is not resolved you may request in writing a formal hearing in which you can present your complaint. Your request must be in writing and presented within fifteen (15) days from our follow up call or written communication addressing your initial complaint. The hearing will be conducted within 30 days following written receipt of your request for a hearing.

The decision of GCRPC Executive staff shall be final and shall be communicated in writing to the complainant within five days from the conclusion of the hearing.

All complaints will be handled in a confidential and professional manner.

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